Terms and conditions of sale on Sferaufficio

terms and conditions of sale
  1. Seller's commitment. Sfera Trade S.r.l. ("Sferatrade") has been on the online sales market since 2005 and, in addition to the commitment made in the search for the best offer for the customer in terms of quality and price, is always oriented towards improving the service offered, in the sign of punctuality, transparency and correctness.
  2. Subject of the contract, product types, and service recipients. Through the website reachable at the URL https://www.sferaufficio.com/ and the related ecommerce platform ("Online Shop"), Sferatrade markets and sells online, mainly: technological and computer products (such as notebooks, PCs and tablets, printers), televisions, projectors, musical instruments, large and small appliances, video games, and office material ("Products"). The customers of the Online Shop ("Customer/s") can be end consumers (B2C sales channel, "Consumer/s") or subjects with a VAT number (B2B sales channel), including, by way of example, professionals and professional studios, companies, sole proprietorships, merchants.
  3. Personal Data. Regarding the processing of personal data, reference is made to the Privacy Policy and the Cookie Policy published on the Online Store, respectively.
  4. Registration. Customers who intend to purchase Products must register on the Online Store to obtain access to the reserved area ("Reserved Area"), from which they can manage and verify the status of orders and (if necessary) modify the data entered (such as name, surname, reason or company name, shipping and email address, location, phone contacts, payment and billing information).
  5. Invio e conferma dell’ordine. Conclusione del Contratto. Dopo essersi registrato, il Cliente accede all’Area riservata e effettua l’ordine: (i) scegliendo i Prodotti disponibili sul catalogo e aggiungendoli al carrello virtuale, (ii) effettuando il pagamento del prezzo (comprensivo di imposte e spese di spedizione) secondo le modalità disponibili e (iii) inviando l’ordine seguendo le istruzioni sul Negozio on line. Il Contratto si intende concluso nel momento in cui Sferatrade invia la conferma d’ordine al Cliente, con il pagamento dei Prodotti da parte di quest’ultimo.
  6. Shipping and delivery. The timing of Product shipment depends on the payment method chosen by the Customer. Therefore, if (i) payment of the price occurs at the time of the order being placed (for example, by credit or debit card, or through payment intermediaries such as PayPal©, Amazon Pay©, and the like), the shipment is entrusted to a trusted courier as soon as possible and delivery to the Customer takes place in accordance with the times indicated on the card of each individual Product (in consideration of the purchased Product); (ii) payment is made by bank transfer in advance to the coordinates communicated on the online store, the shipment is made once the credit is received. Delivery times and those specific to the courier are always indicative and in any case respect the 30 (thirty) day limit provided for in favor of Consumers, except in cases of force majeure.
  7. Cancellation of the non-consumer Customer's order. Effects. Notwithstanding the foregoing, in a completely exceptional manner, Sferatrade applies the following cancellation policy: (i) if the non-consumer Customer cancels the order within 24 (twenty-four) hours from the moment Sferatrade receives payment for the Products, Sferatrade fully refunds the amount paid, including shipping costs; (ii) if the non-consumer Customer cancels the order before receiving the shipping communication, Sferatrade retains a penalty equal to 20% (twenty percent) of the total amount paid by the non-consumer Customer, as expenses for managing the order; (iii) The communication with the request for cancellation of the order must be made in writing by email to the address recesso@sferatrade.com, to the certified email address certificata@pec.sferatrade.com or by fax to the number 0923.309992, specifying the order number.
  8. Delivery recommendations. Sferatrade recommends all Customers to: 
    • perform appropriate checks at the time of delivery by the courier, verifying in particular that: (i) the number of packages received is correct based on the order placed; (ii) the condition of the external packaging and/or the packaging and the related closure tools/devices (such as adhesive tape, metal straps and seals) are intact (not damaged, wet or opened); 
    • always accept delivery "with reservation of verification" and, due to the above checks, formalize any specific disputes regarding the number of packages and/or the condition of the packaging;
    • if the packaging damage is such as to presume that the Products may be damaged, refuse delivery, formalizing the reasons; 
    • if possible, in the presence of signs of packaging damage or refusal by the courier to affix the written reservation, open the package in the presence of the courier and verify the size of the packages and the integrity of the Products' packaging, and, if necessary, insist with the courier to formulate the specific reservation;
    • keep the packaging if the Products are damaged; it is advisable to keep even intact packaging for a minimum period of at least 60 days in case of sending the product for assistance or repair.;
    • inform Sferatrade of these circumstances by sending an email with photographic documentation to the address assistenza@sferaufficio.com.
  9. Availability of Products. In rare cases, following the order confirmation, it may happen that some or all of the Products ordered by the Customer are not available (also due to contextual multiple purchases), in this case Sferatrade promptly informs the Customer and refunds the amount already paid. If the product becomes available again, a new order must be placed under the new conditions.
  10. Right of Withdrawal. Methods and Effects. Only the Consumer can exercise the right of withdrawal ("Withdrawal") on the purchase of Products within 14 (fourteen) days from delivery, by sending a communication to Sferatrade at the address recesso@sferatrade.com, eventually also using the appropriate downloadable withdrawal form and following the related instructions. The Consumer who exercises the Withdrawal within the aforementioned period: (i) returns the Products to Sferatrade at their own expense within 14 (fourteen) days from the communication of the Withdrawal, following Sferatrade's instructions; (ii) bears the entire cost of returning the Products subject to Withdrawal and (iii) returns the Products intact, in the original packaging, complete with packaging and documentation. If (i) they have received the Products and have been able to verify that all the above conditions have been met and (ii) the Consumer has complied with the aforementioned obligations, Sferatrade will reimburse the price paid for the purchase of the Products subject to Withdrawal within 14 (fourteen) days from receipt - by Sferatrade - of the returned products, using the same payment method chosen by the Consumer for the purchase. The refund does not include delivery charges if the Consumer has chosen a different delivery method from the standard (free) one offered by Sferatrade. In the case of a single order relating to multiple Products, the refund still includes only the delivery costs related to the Product(s) subject to Withdrawal, which, if not indicated differently in the order confirmation, are presumed to be equal to the amount obtained from the ratio of the total delivery costs incurred by the Consumer and the number of Products subject to the order.
  11. Warranty. Sferatrade guarantees that the Products comply with the regulations and sanitary, technical, and safety standards applicable under Italian law and European Union law. Sferatrade also guarantees that the Products are free from defects and/or faults and/or non-compliance: (i) towards Consumers, for a period of 2 (two) years from delivery, and the Consumer can report the non-compliance defects of the Products within 26 (twenty-six) months from delivery, as provided for by articles 128 and following of the Consumer Code; (ii) towards non-Consumer Customers, for a period of one year from delivery or for the longer period applied by the manufacturer, subject to what is provided for below.
  12. Terms for reporting defects for non-consumer Clients. The deadline for reporting defects and/or faults and/or non-compliance of Products, pursuant to articles 1490 and following of the Civil Code, is 8 (eight) days from delivery for non-consumer Clients for evident defects and 8 (eight) days from discovery in the case of hidden defects, under penalty of forfeiture.
  13. Warranty exercise methods and remedies. For the return of Products that the Client (Consumer and non-Consumer) considers defective and/or faulty and/or non-compliant, in accordance with the preceding articles, Sferatrade reserves the right to request the sending of photographs attached to the images of the Product for which the warranty is requested, attesting, if possible, the reason for the warranty claim. In case of acceptance of the Client's claim, Sferatrade sends a communication with authorization for return and instructions for return: (i) without charge for Consumers; (ii) at the expense of Clients in other cases. In any case, the Client is invited to wait for instructions or any proposals from Sferatrade before returning the Product. In the case of defects or non-compliance, Sferatrade provides (i) to Consumers repair, replacement of the Product, issuance of a voucher, or refund of the Consumer's choice, provided that it is not excessively burdensome; (ii) to non-consumer Clients repair, replacement of the Product, or issuance of a voucher at its discretion, subject to different agreements with the non-consumer Client.
  14. Exclusion of warranty for all Clients. Any warranty in relation to defects and/or faults and/or non-compliance that may arise in relation to and as a result of improper use, non-compliant with the indications or instructions/user manual of the Product or inadequate or otherwise negligent, reckless, and unskilled storage, given the nature and characteristics of the Products is expressly excluded.  
  15. Limitazioni della garanzia per i Clienti non consumatori. La garanzia non è applicabile o comunque può non operare in tutto o in parte nel caso in cui il Cliente non consumatore non abbia rispettato, per fatto e colpa propri, le raccomandazioni alla consegna di cui all’articolo 9. 
  16. ODR platform. Filing a complaint. Any disputes arising between the Consumer and Sferatrade can be resolved out-of-court by using the service available on the new ODR platform established by Regulation (EU) No. 524/2013. The Consumer who has made a purchase on the online store can file a complaint by filling out an electronic form available in the official languages of the European Union through the ODR platform available on the online store https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=IT. In any case, the competent court for any dispute between the Consumer and Sferatrade is the court of residence or domicile of the Consumer.
  17. Court for non-consumer clients. For all disputes arising from Contracts between the non-consumer Client and Sferatrade, the Court of Trapani shall have exclusive jurisdiction.
  18. Invitation. Clients are invited to communicate to Sferatrade any malfunction or any dissatisfaction they may have experienced by sending an email to the address reclami@sferatrade.com. Sferatrade undertakes to seek a friendly solution.

Sferatrade srl adheres to the code of ethics of the Italian Electronic Commerce Association, available at the following link: https://www.aicel.org/codice-etico-dei-merchant-aicel